Service Contracts
Our preventive maintenance packages are designed to meet the users requirements with as little down time and disruption as possible.
They are designed to prevent problems occuring before they do, giving you the customer the confidence that your instrument is performing correctly.
As well as the contracts listed below we can also tailor make a service contract to suit your requirements.
Plan 1: PMLT
This is our most popular plan. It is what our customers usually see as the most effective way to budget annually. The costs are much lower than typical "all inclusive packages" yet still offer an element of certainty in terms of total annual running costs.
Includes:
- Preventive Maintenance Visit (once or twice per annum)
- Unlimited Emergency Callouts
- Unlimited Phone Support
- 48hr On-Site Response to Breakdowns
- Parts are not included but are invoiced at a reduced price
Plan 2: PM
The is our basic service plan. It is designed to help prevent problems before they occur and provide fast response in case they do - all at an affordable, fixed price.
Includes:
- Preventive Maintenance Visit (once or twice per annum)
- Discounted Emergency Callout Rate
- Priority over Non Contract Customers
- Unlimited Phone Support
- Parts are not included but are invoiced at a reduced rate
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